Himanshu Arora
Bridging complex technology and human understanding — one training program at a time.
About Me
I'm a Technical Training Lead with 7+ years of experience designing and delivering enterprise training programs. I specialize in Cloud & Azure Infrastructure, Microsoft 365, AI Tools including ChatGPT and Copilot, and automation workflows using REWST and Copilot Agents. I hold a B.Tech from GGSIPU (2014–2018) and multiple Microsoft and ITIL certifications. My approach blends instructional design principles, e-learning technology, and real-world technical depth to make complex systems genuinely learnable.
Technical Expertise
Cloud & Infrastructure
AI & Prompt Engineering
Automation
Instructional Design
LMS & Analytics
Microsoft 365
Certifications
Career Journey
IT By Design
Current- ▸Deliver advanced training on Windows Server, Azure, Intune & Firewall technologies
- ▸Develop AI training content covering Prompt Engineering, Microsoft Copilot & ChatGPT
- ▸Build automation training around Copilot Agents and REWST workflows
- ▸Create e-learning content using Synthesia & Articulate 360
- ▸Manage Moodle LMS and track learner performance metrics
DXC Technology
- ▸Delivered comprehensive Microsoft 365 enterprise training programs
- ▸Automated PKT (Product Knowledge Test) processes, improving team efficiency
- ▸Evaluated, mentored and upskilled fellow trainers
- ▸Aligned training roadmaps with business requirements and SLA targets
Wipro Technologies
- ▸Delivered Microsoft 365 and new-hire onboarding training
- ▸Designed training modules, assessments, and evaluation frameworks
- ▸Automated PKT evaluation workflows
- ▸Ensured trainee readiness before production deployment
Wipro BPS
- ▸Conducted onboarding and process training for new batches
- ▸Created Standard Operating Procedures (SOPs) and training materials
- ▸Monitored trainee performance through structured evaluations
- ▸Maintained quality, compliance and audit readiness
Wipro BPS
- ▸Provided Tier-1/2 technical support for HP hardware/software
- ▸Resolved complex hardware and software issues
- ▸Maintained high CSAT scores and performance benchmarks
Projects & Impact
AI Training Program — IT By Design
Built an end-to-end AI literacy curriculum covering ChatGPT, Copilot, and Prompt Engineering for System Administrators.
PKT Automation — DXC Technology
Automated the Product Knowledge Test evaluation process, reducing manual effort and improving consistency across trainer evaluations.
REWST Workflow Training — IT By Design
Developed training content and hands-on labs for REWST automation platform, enabling MSP technicians to build no-code workflows.
E-Learning Module Development
Designed interactive e-learning modules using Articulate 360 and AI video generation via Synthesia for async training delivery.
Moodle LMS Implementation & Analytics
Set up and managed Moodle LMS including course structure, learner enrollment, quiz automation, and performance dashboards.
Windows Server & Azure Training Lab
Built structured training labs for System Administrators covering Windows Server, Azure (AZ-104 level), Intune, and Firewall configurations.
AI & Automation Expertise
// ai tools i train on
- Microsoft Copilot (M365 & Copilot Studio)
- ChatGPT & Prompt Engineering
- Copilot Agents (custom agent building)
- Synthesia (AI video generation)
- REWST Automation Platform
// what i build
"AI doesn't replace trainers — it amplifies them. I help teams learn how to work with AI, not around it."
What People Say
"Himanshu's ability to break down complex Azure concepts into digestible, practical training modules is exceptional. Our team's certification pass rates improved significantly under his programs."
"The AI training program Himanshu built was exactly what our technicians needed. He made Copilot and Prompt Engineering genuinely approachable for non-developers."
"Himanshu brings rare depth — he understands both the technical subject matter and the science of adult learning. His REWST automation training was a game changer for our team."